1-1. Cancellation vs. Refunds

• Cancellation: When you cancel your subscription, your access to Paid Services will continue until the end of your current billing period. No further charges will be made after the current period expires. Cancellation does not automatically entitle you to a refund for the current billing period.
• Refund: A refund is a reversal of payment for services already purchased. Refunds are subject to the eligibility criteria described in this Policy and must be requested separately from subscription cancellation.

1-2. How to Cancel Your Subscription

You may cancel your subscription at any time by accessing the Paddle Customer Portal through your account settings. Upon cancellation:

• You will retain access to Paid Services until the end of your current billing period
• TypeSpan does not proactively issue prorated refunds for unused portions of the billing period; however, Paddle reserves the right to issue partial refunds at its sole discretion in accordance with its policies
• Your subscription will not automatically renew for subsequent periods
• You may reactivate your subscription at any time before the current period ends

2-1. 14-Day Cancellation Right

If you are a consumer in a jurisdiction that provides statutory cancellation rights (such as the European Union), you have the right to cancel your purchase within fourteen (14) days without providing any reason. For initial subscriptions, the cancellation period begins on the day following the completion of your transaction. For subscription renewals, the 14-day period begins on the date of each renewal charge.

To exercise this statutory right of cancellation, you must notify Paddle before the 14-day period expires. This right is provided in accordance with applicable consumer protection laws and does not limit any additional refund rights described in this Policy.

2-2. Circumstances for Refund Consideration

Refund requests may be considered in the following circumstances:

• Technical Issues: Documented technical problems with the Services that prevent normal use and cannot be resolved by our support team within a reasonable timeframe
• Billing Errors: Duplicate charges, unauthorized transactions, or incorrect subscription fees charged to your payment method
• Service Unavailability: Extended service outages or disruptions that substantially impair your ability to use the Paid Services for a material portion of your billing period
• New Subscription: Requests made within thirty (30) days of initial subscription purchase, provided you have not extensively used the Services

2-3. Non-Refundable Circumstances

Refunds will generally not be issued in the following circumstances:

• Change of Mind: Requests based solely on a change of preference, business direction, or decision not to use the Services (except where statutory cancellation rights apply)
• Partial Use: Requests made after substantially using the Services during the billing period, unless technical issues prevented proper use
• Subscription Renewals: Automatic renewals where adequate notice of renewal was provided and you did not cancel before renewal, except where required by applicable law
• Terms Violations: Requests made by users who have violated our Terms of Service, engaged in fraudulent activity, or abused the Services
• User Error: Issues resulting from user misconfiguration, incorrect setup, or failure to follow documentation
• Third-Party Compatibility: Issues arising from incompatibility with third-party software (including Glyphs.app updates) or user environment that are beyond our control

3-1. Submission Process

Submit your refund request through Paddle’s support portal at paddle.net. You must submit your request within a reasonable timeframe after the issue occurred, typically within thirty (30) days of the transaction date.

3-2. Required Information

When submitting a refund request, you must provide:

• The email address associated with your TypeSpan account and payment
• Your order number or transaction ID (provided by Paddle)
• A clear explanation of the reason for your refund request
• Supporting documentation, such as screenshots, error messages, or correspondence with TypeSpan support (if applicable)
• Any relevant technical details (operating system version, Glyphs.app version, plugin version) for technical issues

Failure to provide sufficient information may result in delays or denial of your refund request.

3-3. Processing Time

Refund requests are typically reviewed within five (5) to ten (10) business days of submission. If your refund is approved:

• The refund will be processed to your original payment method
• Processing time varies by payment method and financial institution, typically five (5) to ten (10) business days
• You will receive confirmation from Paddle once the refund is processed
• Your access to Paid Services will be terminated immediately upon refund approval

3-4. Refund Method

Approved refunds will be issued to the original payment method used for the purchase. TypeSpan and Paddle do not provide refunds via alternative payment methods, gift cards, or credits. If your original payment method is no longer valid, you must contact Paddle to arrange an alternative refund method.