This policy explains how refunds and cancellations are handled for TypeSpan purchases. We provide secure payment services through Paddle and are committed to a fair purchasing experience.
If you are a consumer, you have the right to cancel your purchase within 14 days without giving any reason. The cancellation period expires 14 days after the day following the completion of the transaction.
To exercise your right of cancellation, you must notify Paddle before the 14-day period expires.
Refund decisions are made by Paddle, our merchant of record. If you believe you have a valid reason for a refund, please submit your request at paddle.net.
Refund requests may be denied in cases of fraud, abuse, or other manipulative behavior. For more details, please refer to Paddle's Checkout Buyer Terms and Conditions.
When submitting a refund request, please provide:
All payments and orders are processed by Paddle.com, which serves as the Merchant of Record for TypeSpan. Paddle handles all transaction records, refunds, and customer service matters related to payments.
If you encounter any issues during the payment process, please visit paddle.net for assistance.
If you have any questions about this Refund Policy, please contact us at contact@typespan.com.